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Shipments details

Shipping time

Packages are generally dispatched every day. There is always big chance for same day shipping if order arrive before 1pm. 

Each customer will receive information indicating that order has been sent out, including the tracking number (if available).

If any item is out of stock you can choose from following options

  • Back order - missing items will be delivered later (we will pay second shipping cost)
  • Withdrawal of missing items from order and refund a money
  • Move missing items into new order

 

Price for postage and payment methods

Price of postage depends on weight and size of the package. We will always choose best option for shipping and your order will be despatched from Czech Republic, Germany or China. For example - if you are from Germany we will always use Germany post office and you will recieve your goods within one or two days.

 
All international orders (except Czech and Slovak republic) has to bee paid in advance one of the offered methods (PayPal, credit card, bank wire transfer to our account in Germany).

 

We'd love to show you prices for shipping right here, but it's not possible since we don't know your final destination and weight for your items. So there is only one way how to find it - just put all items into your shopping cart and than proceed to checkout. We will offer you several shipping options such as very cheap Regular Air Mail or fast DHL with tracking number.

 

Liability for damage during transportation

Our company is not liable for damage during shipment (you can buy an insurance if you are interested in). We pay big attention to packaging and all ours packages will be perfectly packed in order to avoid damage during transport.

 

Complaints and returns

You can return unused items within 14 days to our warehouse in Czech republic and we will refund items price to you. Please be noted that price will be lowered for shipping cost.

If you have ANY problem please do not hesitate contact us by email or phone BEFORE you will ship items back. We will try to find best solution for you. Please be noted that we will not be responsible for shipping cost in both ways.

 

Contact address (main warehouse in Czech Republic)

RCKING.eu
Slevacska 476/2A 
40801 RUMBURK
CZECH REPUBLIC

 

Contact address in Germany

Kaiser Lotto
RCKING.cz
Rumburger str. 21
02782 Seifhennersdorf
Germany 


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